Privacy Policy

Last updated: March 2026

1. Introduction

This privacy policy explains how W.H. Mason & Son TM Ltd, trading as Just Wood, collects, uses and protects your personal data when you visit our website (www.justwood.com) or place an order with us.

We are committed to protecting your privacy and handling your data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

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2. Who We Are

W.H. Mason & Son TM Ltd
The Old Sawmills
Wetmore Road
Burton-on-Trent
DE14 1QN
United Kingdom

Email: sales@justwood.com
Telephone: 01283 530958

We are the data controller responsible for your personal data.

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3. What Personal Data We Collect

We may collect the following information:

Information you provide to us:

• Name

• Billing and delivery address

• Email address

• Telephone number

• Details required for personalised engraving

• Order history

• Any information submitted through contact forms

Payment details are processed securely by our payment provider. We do not store full card details.

Information collected automatically:

• IP address

• Browser type and device information

• Pages visited and time spent on the site

• Cookie data

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4. How We Use Your Information

We use your personal data for the following purposes:

To process and fulfil your order

• To manufacture and personalise your products

• To take payment

• To arrange delivery

• To contact you about your order

Legal basis: Performance of a contract.

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To respond to enquiries

If you contact us, we use your details to reply.

Legal basis: Legitimate interests.

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For marketing (where you have opted in)

We may send you information about new products, seasonal offers or promotions if you have chosen to receive marketing communications. You can unsubscribe at any time.

Legal basis: Consent.

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To improve our website and services

We analyse website usage to improve functionality, performance and customer experience.

Legal basis: Legitimate interests.

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5. Personalised Engraving Content

When you provide text, names, dates or artwork for engraving, you confirm that you have the right to use that content. It is your responsibility to ensure that any logos, trademarks or designs supplied do not infringe third-party rights.

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6. Cookies

Our website uses cookies to:

• Enable essential website functionality

• Remember preferences

• Analyse website traffic

• Support marketing activity

You can control or disable cookies through your browser settings. Please note that some parts of the website may not function correctly if cookies are disabled.

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7. Sharing Your Information

We only share your data where necessary, including with:

• Payment service providers

• Delivery and courier companies

• Website hosting and IT providers

• Professional advisers (such as accountants)

We do not sell your personal data to third parties.

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8. How Long We Keep Your Data

We retain personal data only for as long as necessary to:

• Fulfil orders

• Comply with legal and tax obligations (typically six years)

• Resolve disputes

Marketing information is kept until you withdraw your consent.

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9. International Transfers

Some service providers may process data outside the UK. Where this happens, we ensure appropriate safeguards are in place in accordance with UK data protection law.

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10. Your Rights

Under UK data protection law, you have the right to:

• Request access to your personal data

• Request correction of inaccurate data

• Request deletion (where applicable)

• Restrict processing

• Object to processing

• Withdraw consent at any time

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO).

ICO website: www.ico.org.uk

To exercise any of your rights, please contact us at sales@justwood.com.

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11. Security

We take appropriate technical and organisational measures to protect your personal data. However, no internet transmission is completely secure.

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12. Changes to This Policy

We may update this privacy policy from time to time. The latest version will always be available on our website with the updated revision date shown above.

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